1. I cannot access my authentication method(s) for Login.gov, how do I reset my account?

The Department of the Interior mandates the use of Login.gov for non-federal users to securely access to federal programs including TRACS and GrantSolutions. In addition to your password, Login.gov requires that you set up at least one secondary authentication method to keep your account secure. This is two-factor authentication (2FA). We use 2FA as an added layer of protection to secure your information. We encourage you to add at least two methods for authentication to your account. Login.gov is unable to grant you access to your account if you get locked out and/or lose your authentication method. If you get locked out, you’ll have to delete your account and create a new one. Please follow the instructions in the TRACS Non-Federal Login Troubleshooting Guide. 

2. How do I add authentication methods to Login.gov?

After you create your new Login.gov account, we encourage you to add at least two methods for authentication to your account. If you lose access to your primary authentication method (i.e. forgetting or losing your phone), you’ll have a second option to use to get access to your account. If you select text or voice message, you are required to select an additional authentication method. Please follow the instructions in the TRACS Non-Federal Login Troubleshooting Guide.

3. How do I reset my Login.gov password?

To reset your Login.gov password, click the "Forgot your Password" link on the login page. You MUST have access to your authentication method(s) in order to reset your password. If you do not have access to your authentication method(s), see #1. 

4. My email address has changed. How do I change my Login.gov email? 

To update your Login.gov email address, follow the instructions on the Delete Email Address for Login.gov Job Aid. You MUST have access to your authentication method(s) in order to change your email.